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How did you purchase an Assurity policy?

Frequently asked questions

    1. Pay your bill online by creating or accessing your MyAssurity account;
    2. Pay by phone by contacting Customer Connections at 800-869-0355, Ext. 4279; or
    3. Remit payment by check to our mailing address
  • Login to your MyAssurity account or give us a call at 800-869-0355, Ext. 4279. For your security, we need to verify some details before we can provide information about your policy.

  • Fill out the reinstatement forms that were included with your lapse notification letter and submit them to us in the prepaid envelope, or call us at 800-869-0355, Ext. 4279 to request new reinstatement forms.

  • If you’d like us to try again to withdraw your premium from your original means of payment (checking account, credit card, etc.), please contact Customer Connections at 800-869-0355, Ext. 4279 to verify the account and authorize the second attempt.

  • Please submit a request via secure email or fax 402-437-4606 and our underwriting department will mail you excerpts from the medical records that influenced the underwriter’s decision.

  • Need more help? Call us or check our Forms Library.

  • Please call (844) 401-7585 to obtain necessary forms.


Forms Library

Payment Changes

Claims

For what type of benefit is the claim being made?

Download Claim Package

Can’t find what you’re looking for? Talk with us.

We understand that insurance isn’t always easy. Give us a call if you have questions or just prefer to speak with someone who can help. Most calls to our Lincoln, Nebraska center are answered within 90 seconds—we’re happy to talk!

Deb from Customer Connections
For help with your current policy
For a new claim or an existing claim

Claims Reporting and Services

800-869-0355, Ext. 4484
Email: claimsinfo@assurity.com
Fax: 1-800-869-0368

For everything else
Secure Email

If you’d like to email us, please use our secure email service to help ensure the information you share with us is seen only by us and not used illegally. Need Instructions?

Send a Secure Email

Why Assurity Life Insurance?

Mutual strength

For 129 years, our financial strength has helped people support one another through difficult times.

A force for good

As a Certified B Corporation, we work toward positive impacts for employees, communities and the environment.

Personal service

Get the customer service you need from real, responsive and efficient people in our Lincoln, Nebraska headquarters.

How did you purchase an Assurity policy?

Customer Service Forms


Forms Library

Payment Changes

Claims

For what type of benefit is the claim being made?

Download Claim Package

Can’t find what you’re looking for? Talk with us.

We understand that insurance isn’t always easy. Give us a call if you have questions or just prefer to speak with someone who can help. Most calls to our Lincoln, Nebraska center are answered within 90 seconds—we’re happy to talk!

Assurity associates Jacque and Andrew
For help with your current policy
For a new claim or an existing claim

Claims Reporting and Services

800-869-0355, Ext. 4484
Email: claimsinfo@assurity.com
Fax: (800) 869-0368

For everything else
Secure Email

If you’d like to email us, please use our secure email service to help ensure the information you share with us is seen only by us and not used illegally. Learn More

Send a Secure Email

Why Assurity Life Insurance?

Mutual strength

For 129 years, our financial strength has helped people support one another through difficult times.

A force for good

As a certified benefit corporation, we work toward positive impacts for employees, communities, and the environment.

Personal service

Get the customer service you need from real, responsive, and efficient people in our Lincoln, Nebraska headquarters.